Refund policy

Returns

We offer exchanges (subject to stock availability) or refunds of products for change of mind where we determine (at our absolute discretion):

(1) you have provided the proof of purchase and you purchased the products within 14 days prior to the request
for an exchange or refund;
(2) the products are in their original condition and have not been used, damaged, tampered with, washed,
altered, connected, installed or attempted to be connected or installed;
(3) the products are in their original undamaged packaging with all product tags still intact;
(4) the products are not sale items, custom-made, special order, special buy products or gift vouchers; and
(5) a return and exchanges form has been completed.

For a change of mind return, you will be required to pay a restocking fee, which will be 25% of the amount of the price of the product plus the cost of delivery and re-delivery of the order.

You may opt for store credit instead of a refund. If you choose store credit, there will be no restocking fee. Any store credit must be used within 30 days

We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.

You may have rights under the Australian Consumer Law (see below) in addition to this clause.

Australian Consumer Law

On receipt of the products, you must notify us immediately if the product is defective, damaged or the incorrect product.

Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us. We will then inspect the products to assess your claim.

Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.

If your products have a manufacturer’s warranty, in addition to your Consumer Law Rights, this will be set out on the Site and you will need to contact the manufacturer directly to access the warranty.